EvE3UM
Software
In Partnership w/ Above and Beyond Legal Services
EvE3UM Software & Solutions
Tech Support
EvE3UM Software & Solutions provides support for all local-first Windows applications, including UDX, CIS, GovernIQ, BudgetBites, and Wheel of Fate. This page outlines common support topics, troubleshooting guidance, and how to contact us for assistance.
Common Support Topics
- Installation and activation
- Microsoft Store license status
- Local profile and sign-in issues
- AI setup and local model configuration (Microsoft Foundry Local)
- Policy, report, and PDF export issues
- Local workspace data and backup questions
Troubleshooting Before Contacting Support
To help us diagnose your issue quickly, please include the following details:
- Name of the software
- Windows version
- A clear description of the issue
- Steps to reproduce the issue
- Screenshots with sensitive information removed
- Whether you are using local AI (Microsoft Foundry Local) or no AI at all
Do not send passwords, API keys, full policy documents, personally identifiable information, regulated data, or confidential customer content by email.
General Troubleshooting Tips
Installation Issues
Ensure Windows is fully updated. Restart your device after installation. If installing from the Microsoft Store, confirm your Microsoft account is signed in.
Activation & Licensing
Microsoft Store handles licensing. If activation fails, sign out and back into the Microsoft Store, then restart the app.
Local Profile Problems
If the app cannot load your profile, check Windows account permissions and confirm the app has access to your user directory.
AI Setup
Local AI requires supported hardware and installed models. Azure AI Foundry endpoints must be correctly configured inside the app.
Exporting PDFs or Reports
Verify that the export folder is writable and that no antivirus or security tool is blocking the app.
Workspace Data & Backups
Your data is stored locally. If a workspace fails to load, check the app’s data directory or restore from a local backup.
EvE3UM Software & Solutions is committed to providing responsive, privacy-focused support for all users. If you need assistance, reach out anytime during support hours — and in the meantime, here are some FAQs.
EvE3UM Tech Support FAQ
Below are answers to the most common questions users have about installing, activating, configuring, and using EvE3UM applications.
Why won’t my app activate after installation?
Activation is handled by the Microsoft Store. Sign out of the Store, sign back in, restart Windows, and reopen the app. This resolves most entitlement issues.
Why does the app say my subscription is missing?
Your Microsoft Store account may not be synced. Open the Store → Library → Sync. If you have multiple Microsoft accounts, ensure the correct one is signed in.
Why can’t I sign in to my local profile?
Local profiles depend on Windows account permissions. Make sure your Windows user folder is accessible and not blocked by security software.
Why is the AI feature not working?
Local AI requires supported hardware and installed models. Azure AI Foundry endpoints must be correctly configured. Check your AI settings inside the app.
Why won’t my PDF or report export?
The export folder may be read-only or blocked by antivirus tools. Choose a different folder or temporarily disable security software.
Where is my workspace data stored?
All workspace data is stored locally inside your Windows user profile. Each app uses its own directory. You control all local files and backups.
Why can’t I share documents or open Trust Center links?
Sharing features require an internet connection and may require Microsoft 365 sign-in. Trust Center links open in your default browser.
Does EvE3UM store my data or AI prompts?
No. All workspace content and local AI prompts stay on your device unless you choose to export or connect a cloud provider.
Can I use cloud AI instead of local AI?
Yes. Some apps allow you to configure Azure AI Foundry or another endpoint. You control what is sent to the provider.
How do I get faster support?
Include screenshots, steps to reproduce the issue, your Windows version, and whether you’re using local AI or Azure AI Foundry.
Quick Reference: Common Issues
Below is a quick reference table to help diagnose common issues.
| Issue | Possible Cause | Fix |
|---|---|---|
| App will not install | Windows not updated | Update Windows, restart, reinstall |
| Activation fails | Microsoft Store account not synced | Sign out/in, restart Windows, sync Store Library |
| Subscription not recognized | Wrong Microsoft account | Confirm correct Store account is signed in |
| Local profile won’t load | Permission or folder access issue | Check Windows user folder permissions |
| AI features disabled | Missing local model or incorrect endpoint | Install local model or verify Azure AI Foundry settings |
| PDF/report export fails | Export folder blocked | Choose a different folder or adjust antivirus settings |
| Workspace won’t open | Corrupted local data or missing backup | Restore from backup or check app data directory |
| Sharing features not working | No internet or Microsoft 365 not connected | Connect to Microsoft 365 and retry |
| Trust Center links won’t open | Browser restrictions | Set default browser and allow external links |
| App crashes on startup | Damaged installation or missing dependency | Reinstall the app and restart Windows |
Support Contact
Email: joan.sisson@aboveandbeyondlegalservices.com
Support Hours: Monday–Sunday, 9:00am–7:00pm
Target Response Time: Same day
Include as much detail as possible so we can help efficiently. EvE3UM Software provides responsive, privacy-focused support for all users.